“Forgetting” is the No. 1 reason for the free-for-all confusion and chaos in business! You may have guest stupid errors, dumb recurring questions, unclear communications, bad agents & employees, ….… Continue reading "The No. 1 Reason for Business Screw-Ups"
Routing Callers 1. What are all the locations people can call from your digital marketing and website? For example, can calls go to one or more call centers, offices, or… Continue reading "8 Questions to Help You Personalize Caller Experiences"