Customers want You to Fix the Problem
Customers behavior have changed. They are empowered, knowledgeable and share their opinions on social media. More customers are expressing their discontent, as well as their happiness with the products and services they purchase.
Especially for the real estate industry, customers are expecting personalized interactions and high levels of responsiveness.
Today’s real estate buyers and sellers have three basic expectations:
First, they want their problem fixed with a single call or none at all.
Second, they don’t want to repeat their story multiple times to agents on multiple channels.
Finally, they want someone to own the job of fixing their problem.
If your real estate business can meet these three desires, you are way ahead of others in your industry. Plus, buyers and sellers will be eager to give you referrals.